Timmy's Chillies

Store Terms & Conditions

NOTE: These are in addition to inyoursoup's general Terms & Conditions. Please also read inyoursoup's Delivery & Returns policy before you make a purchase.

Correspondence address: Timmy's Chillies, Bramble House, The Street, Farmborough Nr Bath, BA20AL.

Call: 07816 815608
Email: tim@timmyschillies.com

Delivery:
Standard: Royal Mail 2nd Class (Approx 7 days from order).
Express: Royal Mail 1st Class (Approx 3 days from order).

Returns:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tim@timmyschillies.com.

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tim@timmyschillies.com and send your item to: Bramble House, The Street, Farmborough, Nr Bath, BA20AL.


Return Shipping:
To return your product, you should mail your product to: Bramble House, The Street, Farmborough, Nr Bath BA20AL.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Disclosure:
We may disclose your personal information if we are required by law to do so.

Changes to this Privacy Policy:
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and Contact Information:

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at tim@timmyschillies.com or by mail at
Timmy's Chillies Marmalades and Jellies
[Re: Privacy Compliance Officer]
Bramble House, The Street, Farmborough, Nr Bath. GB. BA20AL.

Store Delivery Rates