Fiovana

Store Terms & Conditions

NOTE: These are in addition to inyoursoup's general Terms & Conditions. Please also read inyoursoup's Delivery & Returns policy before you make a purchase.

Information about what our products contain:

Your bottle will come with a leaflet containing this information relating to the products you have chosen.

Delivery and Return of Bottles

Bottles can only be delivered to addresses within the United Kingdom (including Northern Ireland); this excludes PO Box addresses and BFPO addresses.

Bottles are delivered by the Royal Mail. Proof of delivery is not obtained. Actual delivery times may vary for you depending on:
our stock availability;
your delivery address;
when you make your selection; and
circumstances impacting delivery by the postal service.

We reserve the right to use alternative delivery methods without prior notification.
You will not hold us responsible for any delays, outside our control, which relate to the delivery of boxes.
It is your responsibility to report all lost or undelivered boxes online within 7 days of the expected day of delivery.
If your bottle does not fit through your letter box and you are out when it is delivered, your postman should leave a card at the address with information about collection or re-delivery. The postage provider will hold the box for 18 days before returning it to us and it is your responsibility to contact them to arrange receipt of the box as soon as you can.

If you are dissatisfied with any product you receive from us, please contact our customer services team notacallcentre@fiovanadrinks.co.uk. We retain the right to request a return of any faulty goods by recorded delivery to
Fiovana HQ, The Shed, 9 Carters Road, Epsom, KT17 4NE, or phone us on tel: 020 8944 0603.

If we request recorded delivery then we will pay for the cost of the postage on provision of the postage receipt. If the fault is agreed, a full refund will be given for the returned goods. Nothing in this section affects your legal rights.

Limitations on Liability

Nothing in this clause or otherwise in these Terms and Conditions shall exclude or in any way limit our liability for:

fraud or fraudulent misrepresentation;
death or personal injury caused by our negligence;
breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
under Part I of the Consumer Protection Act 1987; or
any other liability to the extent the same may not be excluded or limited as a matter of law.

None of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen's Advice Bureau.

Assignment by Us

You agree that we may assign any of our rights and/or transfer, sub-contract or delegate any of our obligations under these Terms and Conditions. These Terms and Conditions are personal to you and you may not assign any of your rights or transfer, sub-contract or delegate any of your obligations under these Terms and Conditions.
Accounts are Non-Transferable

No Waiver

If we delay exercising or fail to exercise or enforce any right available to us under these Terms and Conditions, such delay or failure does not constitute a waiver of that right or any other rights under these Terms and Conditions.

Force Majeure

We will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control.

Third Party Rights

Nothing in these Terms and Conditions confers on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.

Contacting us

Please submit any questions you have about these Terms and Conditions or an order you have placed or ordering in general by email to notacallcentre@fiovanadrinks.co.uk or write to us at: Fiovana HQ, 125 Pelham Road, London, SW19 1NZ. Our company registration number is 09475321. Our VAT number is 208959472.

Privacy Policy

This is the privacy and cookies policy for Elderbrook Drinks Ltd (we, us and our). For the purposes of the Data Protection Act 1998, we are the data controller. Our privacy and cookies policy describes the ways we capture your personal information what we do with it and what controls you have. We aim to ensure that any personal information we obtain and use about you will always be held, used and transmitted in compliance with all applicable data protection legislation.

Our Core Commitment to You

We are committed to protecting your privacy on-line. We know that providing personal information is an act of trust and we take that trust seriously. We appreciate that you do not want the personal information you provide to us distributed indiscriminately or used in ways you would not expect. Fiovana will not disclose your personal information to any third parties for marketing purposes. Furthermore, communications of Fiovana news or offers will only be sent to you where you are happy to receive these.

Fiovana Drinks Ltd is registered in the UK, company number 09475321.

Store Delivery Rates