JAM Furniture

Store Terms & Conditions

NOTE: These are in addition to inyoursoup's general Terms & Conditions. Please also read inyoursoup's Delivery & Returns policy before you make a purchase.

These terms and conditions relate specifically to the purchase of an item from Jam Furniture through www.inyoursoup.com
Orders
Orders placed through our website of Furniture from our partner Jam Furniture, will be fulfilled and delivered by Jam Furniture.
Please note that furniture from Jam Furniture is handmade using reclaimed aged wood, please note there may be slight differences within the final measurements delivered to you. Please allow for +/- 10mm variance on all furniture ordered through us, www.inyoursoup.com. If precise measurements are required, please contact us. Please also allow for some slight difference in shading from what is seen on our website. Images on our website do not 100% represent the colour/shade that is delivered, as images may vary from one interface to the other.
Jam Furniture supplies both standard-sized and bespoke Goods. Bespoke Goods are made to order to dimensions supplied by you (the customer). Please note the difference in cancellation and returns policies with respect to standard-sized and bespoke furniture orders.
You are responsible for checking that all the details of your order are correct and suitable for your requirements including measurements, dimensions, product features, access and delivery. If we attempt to make a delivery and cannot access the room of choice due to size restrictions then a delivery charge will be applicable to you.
Cancellation Policy
If you order a standard-sized item, you may cancel your order without incurring any costs at any time prior to delivery as long as the items have not been dispatched for delivery.
If you wish to cancel a bespoke (made to order) item of furniture, you may do so at any time up to 24 hours after you have placed your order by contacting us in writing.
In the event that we are unable to source the materials requested within your Order, we will contact you through the details you have provided us, and discuss any change to your order, at which point we reserve the right to cancel your Order in full or part.
Returns and Refunds Policy
Standard-sized Goods, may be returned to us as long as we are notified in writing within 14 days of the delivery. These Goods must not have been used or damaged after the delivery has taken place. A full refund will be offered once the goods are returned to us, although a charge for collection of the item, will apply. Delivery costs tend to vary and is dependant on size and number of items. It may vary from £40 upwards, per item and is size and weight dependent.
Items fulfilled from Jam Furniture will return directly to them at their workshop:
JAM Furniture
Capel House
New Mill Road
Cardigan
Ceredigion
SA431QT
Items must be returned in perfect condition and in their original, undamaged packaging. Any item returned must not have been assembled, installed, used, or modified. You have a legal obligation to take reasonable care of the Products while they are in your possession. We are not responsible for return postage or packages that do not reach us, unless Jam Furniture organise the delivery through their own drivers.
You are under no obligation to use drivers organised by Jam Furniture, however should you need Jam Furniture to book a collection on your behalf, then you will need to confirm this in writing. If we agree to a return, you should make sure you leave the Products well packaged in a place where our drivers can collect them. Under no circumstances should the Products be used prior to collection.
We have the right to cancel an order at any time prior to delivery.
Nothing in these terms affects your statutory rights as a consumer.
You (the customer) will not have the right to receive a refund or an exchange for Bespoke Goods, apart from if there is a defect or a fault with the Goods. Where a defect or fault is deemed as small and can therefore be made good or rectified by Jam Furniture, Jam Furniture will have the right to make good. Should your Bespoke Goods not be exact in sizing (within 1cm to the measured requirements), you (the customer) will have the right for this to be rectified. You (the customer) will not have the right to cancel the Bespoke Good order, should Jam Furniture deem the fault, defect or sizing to be of a small nature, thus can easily be rectified.
If Goods are returned due to a defect or fault (see Delivery Policy for notification of defects).
Jam Furniture does not offer refunds on any items delivered overseas.
Delivery policy
Standard-sized items will normally be delivered within the time identified in the product page on www.inyoursoup.com For bespoke orders, we will supply you with a guide delivery time prior to your order being placed.
Product prices include delivery fees where delivery is intended for mainland UK only, (excluding any non-mainland UK delivery addresses such as the Channel Islands, Jersey, Guernsey, Isle of Man and Shetland Islands, where you will need to phone to get a delivery quote). Upon any order being placed outside of the UK, shipping arrangements will need to be arranged by the buyer, this is not the responsibility of Jam Furniture.
You (the customer) is responsible for ensuring the dimensions of your purchase meets your requirements and has suitable access to your room, home, office or other intended use.
Fur furniture, our delivery service provider will contact you by phone or email, using the contact information provided at the time of order, to agree a delivery date for the coming 5 days. Once your delivery date has been agreed by you (the customer), delivery will be deemed to take place at the agreed date.
Should you be unable to take delivery at the agreed delivery date, re-delivery charges may apply. If we attempt to make a delivery and cannot access the premises/room of choice due to size restrictions, then a delivery charge will be applicable to you.
Should you (the customer) need to delay the delivery of your Goods, after a delivery date has been agreed, storage costs may be incurred.
Jam Furniture operate a 1-man delivery service and the item is delivered to just over the threshold of the property. For such deliveries, Jam Furniture drivers are not allowed to deliver items single-handedly up flights of stairs. However, if assistance is provided by the recipient, our obliging drivers will often help to move items up flights of stairs, but please note that the items are not insured if damaged.
Please note, it is not the responsibility of our delivery team/driver to move or dismantle any furniture which is already in the room. Nor is it their responsibility to clean the room after your Goods have been assembled or to remove packaging from the delivery address.
Please note, furniture at Jam Furniture is made from solid reclaimed wood and some of it had metal legs. None of this is supplied on soft pads. In the case your item of furniture is being placed on a hard floor, as opposed to a carpeted floor, it is the responsibility of you (the customer) to provide adequate protection for your floor, i.e. soft pads. As many of our items are newly waxed before being delivered, it is the responsibility of you (the customer) to place adequate protection down for carpeted floors, to avoid staining.
Inspection of goods and notification of defects
Once the goods have been delivered and, if required, assembled, you will need to inspect the Goods and will be asked to sign to acknowledge receipt. Please note, assembly of goods (if required) is only carried out upon request of a premium service.
Should you appoint a third party to accept your delivery for you, they (the third party) will be deemed responsible to inspect your Goods upon arrival for any damage or defects. Either you (the customer) or a third party acting in your place to receive the delivery, must be of the age of 18+ in order to sign for the Goods.
Should any item be assembled by our delivery team (through the upgrade of a premium delivery service) at the delivery address, this must be inspected by you (the customer or your appointed third party) at point of assembly/delivery. Any defects must be notified to our delivery team at the time of delivery.
Goods that do not require assembly by our delivery team at the delivery address, should be unpacked and inspected by you at the time of delivery. If, for any reason, you are unable to inspect the Goods at the time of delivery due to packaging around the goods (only applicable to items not assembled by our delivery team at the delivery address), then you must notify us in writing stating the defects, within 24 hours of delivery, including details of the fault. Failure to notify us within 24 hours will result in you being deemed to have accepted the Goods. After acceptance, you shall not be entitled to reject the Goods delivered to you (the customer) by Jam Furniture.
Jam Furniture work with high quality reclaimed and sustainable timber. The character of reclaimed wood is based on a number of factors including its age as well as imperfections derived from its previous use. There are no circumstances in which you (the customer) can reject the Goods delivered by Jam Furniture on the basis of such defects or failures which are so minor, that your rejection would be unreasonable.

Store Delivery Rates